Product Delivery Condition
Flowers may be delivered in fully bloomed, semi-bloomed, or bud stage depending on freshness and availability.
Same-Day Delivery Cut-Off Timings (IST)
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Same-Day Standard Delivery: Orders must be placed before 6:00 PM (Monday – Sunday).
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Same-Day Fixed Time Delivery: Orders must be placed before 6:30 PM (Monday – Sunday).
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Same-Day Midnight Delivery: Orders must be placed before 7:00 PM (Monday – Sunday).
Midnight Deliveries
Midnight deliveries will be attempted between 11:00 PM to 11:59 PM on the selected delivery date.
Fixed Time Deliveries
While we strive to deliver at the selected time, exact delivery time cannot be guaranteed. Orders may be delivered 30 minutes before or 30 minutes after the chosen time slot.
Delivery Coverage
Currently, The Petal Studio delivers to Express Cities, Courier Cities, and selected Remote Areas.
For major occasions and festive days, we recommend placing your order at least 3–5 days in advance to avoid last-minute delays.
Estimated Delivery Time
Delivery time depends on:
Possible Reasons for Delay
Delivery may be delayed due to:
In such cases, our team will proactively contact you via Email / SMS / WhatsApp with updates.
The Petal Studio shall not be held responsible for delays caused by circumstances beyond reasonable control.
Perishable Items Policy (Flowers & Cakes)
For perishable items like flowers and cakes:
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Only one delivery attempt will be made.
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If the delivery attempt fails, the order will still be considered executed.
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No re-delivery or refund will be possible.
Orders will be treated as completed in the following cases:
If the recipient is not available, they may request the delivery partner to leave the order at:
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Security gate
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Reception
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Neighbor
If No One Is Available at Delivery Address
The order will not be considered late in such cases, and no refunds or cancellations will be applicable.
However, we will make reasonable efforts such as:
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Calling the recipient to reschedule delivery
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Leaving a delivery notification note
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Leaving the bouquet/arrangement in a covered and secure area
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Leaving the bouquet with a neighbor and informing the recipient
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